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Shipping policy

Shipping Policy

Effective Date: 13 June 2025
This policy applies to all online purchases made via www.thelittlecapsuleco.com.au (the “Site”). By purchasing from The Little Capsule Co. (“TLCco”, “we”, “our”, “us”), you agree to the following shipping terms.

1. Delivery Coverage

We deliver to all valid Australian postal addresses via standard or express shipping. International shipping is not currently available.

2. Shipping Costs

Shipping costs are calculated at checkout based on your location, the order weight, and the service selected. All shipping fees are non-refundable unless required under Australian Consumer Law.

3. Dispatch Timeframes

Orders are typically dispatched within 2–4 business days of purchase. During peak periods (e.g. monthly capsule drops, sales, or public holidays), dispatch may take longer.

You’ll receive a tracking link via email once your order has shipped.

4. Estimated Transit Times

Delivery estimates are provided by our carriers and may vary by location:

  • Standard Shipping: 3–8 business days

  • Express Shipping: 1–3 business days (metro areas)

All delivery timeframes are indicative and not guaranteed.

5. Authority to Leave (ATL)

All parcels are shipped with Authority to Leave (ATL) by default. If the courier deems the address unsafe or unsuitable for ATL, the parcel will be redirected to a collection point.

If you require signature on delivery, you must select this option at checkout (if available). TLCco is not liable for parcels marked “delivered” via ATL that go missing, unless insured (see Section 6).

6. Ship-Safely Protection (Optional at Checkout)

We offer Ship-Safely at checkout—an optional third-party shipping insurance that covers loss, theft, or damage during transit.

If Ship-Safely is selected:

  • Your parcel is insured against loss or damage in transit.

  • Claims must be made via the Ship-Safely portal, linked in your order confirmation.

  • Claims are typically resolved within 5–10 business days.

TLCco will support you through the process, but Ship-Safely is the claim assessor and insurer. You must lodge claims within the required timeframe outlined in their policy.

If Ship-Safely is not selected:

  • TLCco is not responsible for lost, stolen, or damaged items once tracking shows delivery has occurred.

  • No compensation or replacement is offered unless the issue is due to a fault on our end or required by law.

7. Delivery Issues

You are responsible for providing accurate delivery information. We are not liable for delays, losses, or returns due to:

  • Incorrect or incomplete addresses

  • Refused deliveries

  • Inaccessible premises

If a parcel is returned to us due to a delivery issue, re-delivery fees apply. Alternatively, we may refund the item (minus all shipping costs) at our discretion.

8. Tracking

All orders include tracking. If you do not receive a tracking email within 5 business days of purchase, contact us at office@thelittlecapsuleco.com.au.

9. Questions & Support

For delivery or tracking issues, please contact us:
📧 office@thelittlecapsuleco.com.au
We aim to respond within 2 business days.