Shipping policy
SHIPPING POLICY
THE LITTLE CAPSULE CO. PTY LTD (ABN 51 758 106 643)
Last Updated: 4 August 2026
Shipping Policy
This Shipping Policy forms part of the Terms of Service of THE LITTLE CAPSULE CO. PTY LTD ("TLCco", "we", "our" or "us").
It applies to all Orders placed through:
- our website;
- live sales;
- any authorised online sales channel operated by TLCco; and
- any other Orders requiring shipment.
This Policy does not apply to purchases taken home immediately from our Retail Store.
Nothing in this Policy limits or excludes your rights under the Australian Consumer Law.
1. Dispatch Timeframes
We aim to dispatch all in-stock Orders as quickly as possible.
Unless otherwise stated:
- Orders are generally dispatched within two (2) business days after payment has been successfully received.
- During promotional periods, Buy Back intake periods, major sale events, public holidays or other peak trading periods, dispatch times may be longer.
Dispatch timeframes are estimates only and are not guaranteed.
2. Shipping Providers
TLCco uses Australia Post and selected courier partners.
The shipping provider used for your Order will depend on:
- parcel size;
- parcel weight;
- destination;
- service availability; and
- operational requirements.
We reserve the right to change shipping providers without prior notice.
3. Shipping Costs
Shipping charges are calculated at checkout unless otherwise advertised.
Shipping charges are non-refundable unless otherwise required under Australian Consumer Law.
4. Delivery Estimates
Estimated delivery timeframes commence after your Order has been dispatched, not from the date your Order is placed.
Delivery estimates are provided by the relevant carrier and are outside TLCco's control.
Delays may occur due to:
- severe weather;
- carrier delays;
- public holidays;
- peak trading periods;
- natural disasters;
- industrial action;
- customs processing; or
- other circumstances beyond our reasonable control.
Once your Order has been handed to the carrier, TLCco is not responsible for delays outside our reasonable control.
5. Delivery Address
Customers are responsible for ensuring all delivery information is complete and accurate before placing an Order.
If an incorrect delivery address is supplied:
- we cannot guarantee changes can be made once an Order has been placed;
- additional shipping charges may apply if redirection is possible; and
- TLCco is not responsible for delays or losses resulting from incorrect information supplied by the customer.
6. Authority to Leave
Unless otherwise requested by the customer or restricted by the carrier, Orders may be delivered under an Authority to Leave arrangement.
Once a carrier records an Order as delivered to the nominated delivery address or collection point, responsibility for the parcel passes to the customer.
If you are concerned about parcel security, we recommend using a delivery address where someone will be available to receive the parcel or selecting a parcel locker or collection point where available.
7. Risk & Ownership
Ownership of products passes to the customer once payment has been received in full.
Risk in the products passes to the customer upon delivery by the carrier to the nominated delivery address or collection point.
8. Lost or Delayed Parcels
If your parcel appears delayed or lost, please contact us as soon as possible.
We will work with the carrier to investigate the shipment.
Where required, we may ask you to:
- confirm delivery details;
- check around your property;
- check with neighbours;
- complete documentation required by the carrier.
Carrier investigations are conducted in accordance with the carrier's own processes and timeframes.
9. Damaged Deliveries
If your parcel arrives damaged, please:
- photograph the parcel before opening;
- photograph any damaged products;
- retain all packaging where possible; and
- contact TLCco as soon as reasonably practicable.
This assists us in investigating the matter with the shipping provider and determining an appropriate remedy.
10. Incorrect Orders
If you believe we have supplied the incorrect item, please contact us within seven (7) days of delivery.
Where confirmed, we will arrange an appropriate remedy in accordance with our Return & Refund Policy.
11. Unclaimed or Returned Parcels
If an Order is returned to TLCco because:
- it was unclaimed;
- delivery could not be completed;
- an incorrect delivery address was supplied;
- the customer refused delivery; or
- the parcel was returned by the carrier,
the customer is responsible for any additional shipping costs associated with re-dispatch.
If the customer no longer wishes to receive the Order after it has been returned to TLCco, the Order will be handled in accordance with our Return & Refund Policy.
12. International Shipping
Where international shipping is offered, customers are responsible for all applicable:
- customs duties;
- import taxes;
- government charges;
- customs clearance fees; and
- local delivery charges.
These charges are not included in the purchase price unless expressly stated.
Failure to pay customs or import charges does not entitle the customer to a refund of shipping costs or the Order.
13. Our Packaging Commitment
As part of our commitment to circularity and reducing unnecessary waste, TLCco may package your Order using clean, high-quality reused or recycled boxes, satchels or other packaging materials where appropriate.
Reusing packaging helps extend the life of existing materials, reduce landfill and minimise the environmental impact of shipping, without compromising the care taken in preparing your Order.
Where reused packaging is used, any previous labels or identifying information will be removed or obscured before dispatch.
Our use of reused or recycled packaging does not affect the quality, condition or presentation of the products you have purchased.
14. Multiple Orders
Orders are processed individually.
Unless expressly agreed by TLCco before dispatch, separate Orders cannot be combined after checkout.
Customers wishing to combine shipping should contact us before placing their Orders wherever possible.
15. Shipping Delays During Major Sale Events
During significant promotional periods, Buy Back intake periods, birthday celebrations, clearance events, public holidays or other unusually busy trading periods, dispatch times may exceed our standard estimates.
By placing an Order during these periods, you acknowledge that additional processing time may be required.
While we will always endeavour to dispatch Orders as quickly as possible, delayed dispatch during these periods does not entitle a customer to cancel an Order or claim compensation, except where required under Australian Consumer Law.
16. Fraud Prevention
For the protection of our customers and business, TLCco may delay dispatch while we undertake reasonable payment verification or fraud prevention checks.
17. Force Majeure
TLCco is not responsible for delays caused by circumstances beyond our reasonable control, including:
- natural disasters;
- severe weather;
- pandemics;
- industrial action;
- transport interruptions;
- government restrictions;
- telecommunications failures; or
- carrier delays.
18. Contact Us
If you have any questions regarding shipping or delivery, please contact:
THE LITTLE CAPSULE CO. PTY LTD
ABN: 51 758 106 643
📧 office@thelittlecapsuleco.com.au
📍 Pearce Community Centre
Office 24, Building 1
Collett Place
Pearce ACT 2607