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TLCco Store Buy-Back Program

Turn outgrown clothes into credit for the next chapter.

At TLCco, we believe beautiful children's wear deserves more than one story.

Bring your new or gently worn pieces into our Pearce store and we’ll appraise them, add store credit to your account, and help them find their next home.

Circular fashion — curated and easy, designed for busy families.

Canberra mum founded

Boutique-quality curated resale

Congratulations! Your order qualifies for free shipping Earn TLCco store credit

Unsold items support women & children in need

APPRAISALS ARE:

Check our current acceptance list below before bringing items into store, as accepted brands, sizes and seasons change monthly based on demand.

What we're accepting this month

We update this every month. Check before you pack a bag.

Season

  • WINTER ONLY

Size

  • 1-4 ONLY



Other

Accepting WINTER shoes and accessories, WINTER sleep sacks in all sizes

How TLCco Buy-Back Appraisals Work

Step One

Check the monthly acceptance list

Each month we accept selected, sizes and seasons based on what our community is shopping for.

Before dropping items in, check our current acceptance list.

 

Step Two

We Curate & Appraise

Once your pieces are dropped off, our team carefully reviews each item based on brand, condition, style, season and current store demand.

We hand-select pieces that align with the TLCco aesthetic and monthly intake criteria, then send through an appraisal offer via email. Most families choose store credit towards their next in-store finds.

 

Step Three

Decide what feels right for you

We’ll email through your appraisal offer within 7 days.

Love it? Your TLCco store credit will be added to your account within 48 hours from acceptance and ready to use online or in-store.

Not quite what you hoped for? That’s okay — you’ll have 7 days to collect your items from our Pearce store. Uncollected items may then be donated to our charity partners.

 

What makes a great appraisal?

We’re known for beautifully curated baby and kidswear — the pieces you keep reaching for.

That means we look for:

  • Boutique or quality brands
  • Excellent condition
  • Freshly washed items
  • Modern styles
  • Minimal wear

We can’t accept:

  • Stains
  • Heavy pilling, pull threads or holes
  • Stamp name labels that show through
  • Broken zips/snaps
  • Strong odours

50 Items max per week

One appraisal per customer per week. This keeps our small team sane and your turnaround fast.

Boutique quality only

New or gently worn, clean, no stains, no damage. Think: condition you'd be happy to buy it in.

Items we don't accept

maternity wear, baby equipment, and fast fashion brands: SHEIN, Temu, Kmart, Best&Less and Big W

48 hours to respond

Reply to your appraisal offer within 48 hours or it will be automatically accepted but will take longer to reach your account.

Payment in store credit

Your TLCco account credit covers 75% of in-store circular items and 50% of online circular fashion per transaction.



Nothing goes to landfill

Pieces that don’t meet our criteria are donated to Canberra Circle of Women for families living in poverty.

Brands We Stock

We curate quality pieces from brands we trust, sizes from micro-premmie (650g) to 5 years+.

We grade every item, price transparently, and only accept new and gently worn, boutique-quality pieces.

Conscious, cool, and circular.

What Happens to Unsellable Items?

Items that don't meet our resale criteria are given to Canberra Circle of Women for redistribution to families in need in Australia and around the world.

So even if your items don't make it to our shop floor, they'll still make an impact.


FAQ

Do I need to book an appointment?

No booking needed — just walk in during opening hours with your items. We appraise in the order we receive them.

How long does an apprasial take?

Please allow up to 7 days from the date you drop your items in. We'll email your offer once it's ready — we aim to be faster, but this is our guaranteed window.

Can I use my credit online?

Yes — store credit can be used both in-store and on our online shop for circular fashion items. Online orders have a 50% credit cap per cart, and in-store orders have a 75% cap. Read the full credit explainer on our blog.

What happens if my items aren't accepted?

Items that don’t meet our criteria can either be collected by you or donated to Canberra Circle of Women to support families in need — ensuring every piece finds a meaningful home.

Can I bring in sealed nappies or accesories?

Yes — we accept sealed nappies, shoes, bags, hats, and accessories alongside clothing. All items count toward your 50-item limit per visit.

Come say hi!

Visit Us in Canberra

Find TLCco Store at Pearce Community Centre, where fashion and community come together.