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Frequently Asked Questions

Whether you're shopping online, visiting our store, joining Mamma Mingle, or curious about how your purchase supports families—we’ve got answers.

Welcome...

Whether you’ve found us through a friend, Instagram, or one of our Mamma Mingle events, welcome! TLCco Store is a circular children’s boutique with a whole lot of heart. We’re here to answer every question- big, small, or sleep-deprived.

Below is a collection of our most commonly asked questions, but feel free to contact us anytime if you need via Contact Us.

With love Jane, Micaela & the team xx

About TLCco (The Little Capsule Co)

What is TLCco?

TLCco (The Little Capsule Co.) is a Canberra-based social enterprise that curates new and preloved children’s fashion from boutique, Instagram, and Aussie-loved labels. Every purchase helps fund maternal health research, supports mums through free Mamma Mingle groups, and keeps beautiful kidswear out of landfill.

What do you sell?

We sell new and gently worn baby and kidswear (sizes prem–5+, with some size-inclusive options up to size 12), including clothing, shoes, sleepwear, swimwear, accessories, and nappies.

Is TLCco a charity?

No - we’re a self-funded social enterprise. That means we operate like a business but reinvest our profits into the causes we care about.

In-Store Shopping (Canberra)

Where is your store located?

We’re inside Pearce Community Centre, Collett Place, Pearce ACT. There’s plenty of parking and pram-friendly access!

When are you open?

Tuesday - Friday, 10 am - 2 pm
Saturday - 9:30 am - 12:30 pm

Do you restock often?

Yes! Our racks are updated daily with freshly appraised items. What’s on the floor one day may be gone the next.

Can I bring my kids?

Of course. We’re a kid-friendly space with plenty of mums around. We also host mums’ groups, book clubs and events - find out more via Mamma Mingle.

Buy-Back Program (Canberra)

Can I sell my kids' clothes to you?

Yes! Our Buy-Back Program* lets you exchange quality, pre-loved items for store credit or cash. It’s our way of closing the loop on kids wear.

*Conditions apply

What do you accept?

We accept clothing, shoes and accessories from boutique and popular Aussie and international brands. No fast fashion, school uniforms or damaged items, please.

Check out our Brands We Always Accept page to see what we always accept for appraisal, for what we are currently accepting outside this brand list head here or pop over our Instagram @tlccostore for details on specific sizes and styles we are open to from all stocked brands.

How is pricing decided?

We assess items based on brand, condition, size, season and style. Offers range depending on resale potential.

Generally, your offer will be between 10% and 50% of our listed retail price.

When will I receive my offer?

Appraisals usually take seven days. You’ll receive an offer via text message. You can accept or decline your offer by reply to this text message. If you accept the offer your payment (either store credit or cash) will be paid within seven days of your reply.

Mamma Mingle (Canberra Region Only)

What is Mamma Mingle?

It’s our free weekly meet-up for mums—no pressure, no small talk required (unless you want to). Think warm coffee, new friends, and real chats about motherhood.

Who can come?

All mums are welcome, regardless of age, background, or baby stage. Whether you're currently pregnant, fresh out of NICU, chasing toddlers, or on your fourth, there's space for you here.

Where do you meet?

We meet at Pearce Community Centre, head to mammamingle.org to find out more.

Do I need to RSVP?

Yes you do, this helps us properly prepare for each event. You can do this via mammamingle.org

Online Shopping (Australia-Wide)

Do you ship Australia-wide?

Yes! You can shop our monthly capsule drop from anywhere in Australia and we’ll post it straight to your door.

Please note: only our online capsule is available for shipping—in-store items are not listed online.

How often do you update your website?

We drop a brand-new themed capsule on the 1st of every month at 7am AEST. It’s a fresh mix of boutique, Instagram and cult Aussie brands—carefully curated for the season.

Can I use store credit online?

Not yet—store credit is currently only redeemable in-store.

Shipping & Returns

How much is shipping?

We offer flat-rate shipping via Australia Post:

  • 2 to 8 business days for orders under $150
  • 1 to 4 business days for orders over $149.99

All orders ship from Brisbane, and we pack each one with care (and sometimes a cheeky note).

How long does dispatch take?

We aim to pack your order within 2–4 business days. Once dispatched, delivery time will depend on your location and shipping method.

Do you accept returns?

Due to the nature of our store (especially our gently worn, one-of-a-kind items), we do not offer returns.

If an item arrives with a major fault we’ve missed or is significantly not as described, please contact us within 5 days of receiving your order so we can review it.

To be eligible for return consideration:

  • Tags must still be attached
  • The item must be in the original condition it arrived in
  • We do not accept returns on items that have been worn, washed, or altered after purchase


Read our full Shipping & Returns Policy

Store Credit, Vouchers & Offers

How does store credit work?

Store credit is issued in-store only through our Buy-Back Program. It is valid for 3 years from the date of issue and cannot be redeemed for cash.

Can I combine store credit and gift cards?

Yes—in-store only.

Digital and physical gift cards can be purchased and redeemed both online and in-store.

Do you run promotions or sales?

No—we don’t discount. Our prices are set to reflect quality, condition, and value from the start. No sales, no haggling, no greenwashing—just great gear doing great things.

Do you offer vouchers for gifts?

We do! TLCco digital gift vouchers are sent instantly via email and are valid for 3 years.

Donations & Community Impact

What happens to items you don’t sell?

We’re big on keeping clothes out of landfill. If an item doesn’t meet our resale standards, we donate it to trusted community partners:

  • Canberra Circle of Women – supporting families experiencing hardship both in Australia and overseas
  • Soft Darlings – help to cover the postage of care boxes filled with gently worn children’s clothing and medical supplies to the Philippines
Where do your profits go?

We’re a social enterprise, which means a portion of our annual profits is reinvested into causes that matter:

  • Supporting research into preterm birth prevention - through Borne Charity
  • Keeping Mamma Mingle free for hundreds of mums in Canberra
  • Creating flexible jobs for women returning to the workforce
  • Reducing textile waste through conscious, circular fashion

Explore our community

Careers & Partnerships

Do you hire?

Yes—we mostly hire local women, especially mums, in flexible roles designed to work around kids, school hours and nap schedules.

Interested in joining the team? Email us at hello@thelittlecapsuleco.com.au

Can we collaborate or stock our brand?

We love partnering with brands who share our values. If you're looking to rehome deadstock, co-host something fun, or supply boutique kidswear, head to our Wholesale & Partnerships page or contact us directly.

Do you take interns or volunteers?

No, we don’t currently offer internships or volunteer roles. We’re a small team and prefer to focus on paid, purpose-driven employment opportunities.